Frequently Asked Questions

I am practical, honest, straightforward and down-to-earth. There is no judgement and no pressure to get rid of anything you want to keep. I will work alongside you at a pace that feels comfortable, helping you make decisions and keeping things moving when it starts to feel overwhelming.

I offer practical, hands-on home organising support tailored to you and your home. The aim is not to create a picture-perfect space, but to make your home more manageable and less stressful to live in.

With strong organisational and problem-solving skills, discretion and attention to detail, my approach is structured but approachable.

As a member of the Association of Professional Declutterers & Organisers (APDO), I am also DBS checked, fully insured and ICO registered.

Getting started is simple. Just click ‘Book a Free Initial Telephone Chat’ to arrange a free, no-obligation call where we can talk about what you’d like help with and how I can support you.

We will start with a free initial telephone chat so you can tell me a little about what you would like help with and we can talk through how I might be able to help.

Depending on the size and nature of the project, I may recommend an in-home consultation. This gives us a chance to meet and talk through what you would like to achieve, while allowing me to see the space, assess what needs doing and suggest where we might start. We can also discuss your existing storage and whether any additional storage solutions may be helpful. For smaller projects, photographs and our initial telephone chat may be enough for me to provide an estimate.

Once we have discussed your project, I will send you a proposal setting out what we have agreed, how I suggest we tackle it and an estimate of the time needed.

When we get started, space permitting, I will often take everything out and sort it into categories so we can see exactly what you have. I can do much of this initial sorting while you get on with other things, then we will go through everything together. The decisions about what to keep, donate, recycle or dispose of are always yours, with my support and guidance along the way.

Once we have finished sorting, I will organise what you are keeping and put everything back in a practical way that works for you and your home.

Please don’t worry. Many people feel embarrassed or overwhelmed by clutter, and asking for help can be a positive first step.

There is no judgement about your home or how it has got to this point. I will work alongside you in a calm and supportive way, at a pace that feels comfortable for you.

Absolutely not. You remain fully in control of what you keep and what you choose to let go of.

The aim is to support and guide you through the process in a calm, practical and judgement-free way. I may ask guiding questions to help you make decisions, but you will never be pressured to get rid of anything.

Definitely not. There is no need to tidy or organise anything before I arrive.

Seeing the space as it normally is helps me understand how it is being used, what may not be working and how I can best support you.

During the decluttering and organising process, things can sometimes look a little worse before they get better as we sort through your belongings and organise what remains. This is completely normal and part of the process.

Yes. I can help with one room, several rooms or a whole house.

For larger projects, I will usually recommend an in-home consultation so I can see the areas you would like help with, understand what you want to achieve and prepare a plan with an estimate of the hours required.

Larger projects can be broken down into manageable sessions and approached at a pace that feels comfortable for you.

Every home and situation is different. Some smaller projects may only require one session, whilst larger or more complex spaces may take longer.

Once I understand what you would like help with, I can give you an estimate of the time required before we get started.

You will need to be available for parts of the session, as all decisions about your belongings remain with you.

Sessions are flexible and tailored to what works best for you. I can often carry out some of the initial sorting independently whilst you get on with other things nearby or continue working from home. We can then go through items together when decisions need to be made.

Yes, absolutely. Your privacy and confidentiality are very important to me.

I understand that inviting someone into your home is personal, and sessions are always carried out in a respectful, professional and non-judgemental manner.

During the decluttering process, we will separate items into categories such as donations, recycling and rubbish.

I can take small amounts of donations to a local charity shop on your behalf or, for larger quantities, arrange a free charity collection where possible. This may also include furniture that a charity is able to accept.

Rubbish and recycling can be sorted into categories and bagged ready for you to take to your local recycling centre. For larger items, including furniture that cannot be donated, or larger quantities of waste, I can help arrange collection by a licensed waste carrier. Any costs involved will always be discussed and agreed with you beforehand.

I can also suggest suitable options for items that may be worth selling, although the decision about what happens to your belongings is always yours.

I will leave spaces tidy and organised as we work, including light wiping down of surfaces and a quick vacuum where needed during the organising process.

However, I am not a cleaning service and deep cleaning is not included.

If a space would benefit from a professional clean before or after organising, I am happy to discuss this with you.